Privacy policy

Last updated: October 1, 2026

Montana Title Assistance operates this website and provides independent vehicle title-assistance and coordination services (the “Services”). Our store is hosted by Shopify, which provides the technology that allows us to operate this website and communicate with customers.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit a contact form, request assistance, purchase a service, or otherwise communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

INDEPENDENT SERVICE PROVIDER

Montana Title Assistance is an independent service provider. We are not affiliated with, sponsored by, or part of the Montana Motor Vehicle Division, any county treasurer’s office, or any other government agency.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information:

• Contact information, including your name, email address, telephone number, billing address, mailing address, and shipping address.

• Vehicle information, including the vehicle’s year, make, model, vehicle identification number when reasonably necessary, current title or registration status, location, and the assistance requested.

• Document information that you voluntarily provide, including information contained in vehicle titles, registration records, bills of sale, lien records, identification documents, business records, or other documents needed to evaluate or coordinate a requested service.

• Transaction information, including services requested, services purchased, amounts paid, refunds, cancellations, and payment confirmation.

• Communications, including information submitted through our contact form, email correspondence, questions, instructions, and customer-support requests.

• Account information, if customer accounts are offered, including usernames, passwords, preferences, and account settings.

• Device and usage information, including your IP address, browser type, device information, network connection, cookies, and information about how you use or navigate the website.

Payment information may be collected and processed by Shopify or another payment processor. Montana Title Assistance does not directly store complete payment-card numbers.

Please do not submit Social Security numbers, complete payment-card information, banking passwords, or other sensitive information through our general contact form.

HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you submit a form, request assistance, purchase a service, provide documents, or communicate with us.

• Automatically through cookies and similar technologies when you visit or use the website.

• From Shopify, payment processors, service providers, and other companies that help us operate the Services.

• From third parties when you authorize or direct them to provide information to us.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Review your request and determine what assistance or service options may be available.

• Communicate with you about your vehicle, documents, service options, anticipated costs, and next steps.

• Provide, coordinate, administer, and improve the Services.

• Verify information and organize documents related to a requested service.

• Coordinate with independent registered agents, vehicle-registration service providers, title processors, county offices, government agencies, shipping providers, or other third parties when you authorize or direct us to do so.

• Process payments, refunds, cancellations, and other transactions.

• Maintain business and transaction records.

• Prevent fraud, misuse, illegal activity, security threats, and other harmful conduct.

• Comply with applicable laws, lawful requests, court orders, and legal processes.

• Establish, exercise, or defend legal claims and enforce our terms and policies.

• Send service-related communications.

• Send marketing communications only when permitted by law and subject to your ability to unsubscribe.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary:

• To Shopify, payment processors, website providers, email providers, cloud-storage providers, security providers, analytics providers, and other vendors that help us operate the Services.

• To independent registered agents, title or registration processors, county offices, government agencies, shipping providers, or other service providers when necessary to perform a service you request and when authorized or directed by you.

• To professional advisers, insurers, accountants, attorneys, or other consultants when reasonably necessary.

• To law enforcement, courts, regulators, government authorities, or other parties when required or permitted by law.

• In connection with a merger, sale, financing, restructuring, bankruptcy, or transfer of all or part of the business.

• To protect the safety, rights, property, and security of Montana Title Assistance, our customers, or others.

• With your consent or at your direction.

We do not knowingly sell personal information for money. Certain advertising, analytics, or Shopify features may constitute “sharing,” “targeted advertising,” or a “sale” under some privacy laws even when no money is exchanged. Where applicable, you may exercise an available opt-out right through our website’s privacy controls or by contacting us.

RELATIONSHIP WITH SHOPIFY

Our website is hosted by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide, protect, and improve its platform and related services.

Information submitted through this website may be transmitted to Shopify and its service providers, including providers located outside your state or country.

You can learn more about Shopify’s privacy practices and available privacy rights at:

https://privacy.shopify.com/en

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, analyze usage, prevent fraud, improve performance, and, where enabled, provide advertising or marketing features.

Where required, you may manage nonessential cookies through the cookie banner or privacy controls displayed on the website. Browser settings may also allow you to block or remove certain cookies, although doing so may affect website functionality.

DATA MINIMIZATION AND VEHICLE DOCUMENTS

Please provide only the information reasonably necessary for us to review or perform the requested service. Before sending a document, remove or cover information that is unnecessary, such as Social Security numbers, complete financial-account numbers, passwords, or unrelated personal information.

We may request additional information when it is reasonably necessary to evaluate, coordinate, or complete a service. We will not ask you to place complete payment-card information in the website’s Comment field.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no internet transmission, email system, website, or storage method can be guaranteed completely secure.

You are responsible for using reasonable care when submitting information and protecting any account credentials associated with the Services.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

The applicable retention period depends on the nature of the information, the requested service, legal requirements, and operational needs.

YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a portable copy of certain personal information.

• Opt out of certain sales, sharing, or targeted advertising.

• Limit certain uses or disclosures of sensitive personal information where applicable.

• Withdraw consent where processing is based on consent.

• Appeal a decision concerning a privacy request where applicable.

• Not be discriminated against for exercising an applicable privacy right.

To submit a privacy request, email montanatitleassist@gmail.com. We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of their authority.

MARKETING COMMUNICATIONS

If you receive promotional emails from us, you may unsubscribe using the link in the email or by contacting us. Even after you unsubscribe from promotional messages, we may still send non-promotional communications relating to an inquiry, transaction, requested service, security issue, or legal obligation.

CHILDREN’S PRIVACY

The Services are intended for adults and are not directed toward children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete it.

THIRD-PARTY WEBSITES AND SERVICES

The website may contain links to third-party websites or services. We do not control and are not responsible for the privacy, security, accuracy, or practices of third parties. Review the applicable third party’s privacy policy before providing information.

INTERNATIONAL DATA TRANSFERS

Shopify and other service providers may process or store information outside your state, province, or country. Where required, transfers will be handled using legally recognized safeguards.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our Services, technology, business practices, or legal obligations. The revised policy will be posted on this website with an updated “Last updated” date.

For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, email:

montanatitleassist@gmail.com