Refund policy
RETURN, REFUND, AND CANCELLATION POLICY
Last updated: October 1, 2026
Montana Title Assistance provides independent vehicle title-assistance and coordination services. We do not sell or issue titles, registrations, license plates, permits, or other government documents, and we cannot guarantee approval by any government agency or independent service provider.
INITIAL INQUIRIES
Submitting the “Tell Us About Your Vehicle” form does not create a purchase or payment obligation. We will review the information provided and explain available service options, anticipated costs, and next steps before payment is requested.
CANCELLATION BEFORE WORK BEGINS
You may request cancellation before we begin performing the purchased service. If no work has begun and no payment has been sent to a government agency or third-party provider, the service fee will generally be refunded.
Any payment-processing fee that is not returned to us by the payment processor may be deducted from the refund where permitted by law.
CANCELLATION AFTER WORK BEGINS
If you cancel after work has begun, you may receive a partial refund of the service fee based on the portion of the service that has not yet been performed.
The amount retained may reasonably reflect work already completed, time spent reviewing information or documents, research performed, communications made, forms or service arrangements prepared, and coordination already provided.
GOVERNMENT AND THIRD-PARTY FEES
Government filing fees, registration fees, title fees, taxes, postage, shipping expenses, registered-agent fees, county fees, processing fees, and amounts paid or committed to independent third parties are not refundable by Montana Title Assistance after they have been paid or become noncancelable.
If a government agency or third-party provider returns a fee to us, we will return the recovered amount to you, less any lawful costs or amounts that remain nonrefundable.
COMPLETED SERVICES
Service fees are generally nonrefundable after the purchased service has been fully performed. This does not limit any refund, correction, or other remedy required by applicable law.
If you believe we made a material error or failed to provide a purchased service, contact us promptly so we can review the matter and attempt to correct it.
NO GUARANTEE OF GOVERNMENT APPROVAL
Payment is for the assistance and coordination services described at the time of purchase. It is not payment for a guaranteed title, registration, license plate, tax result, processing time, or government approval.
Government agencies and independent providers make their own decisions and may request additional information, reject an application, impose additional fees, or experience delays. A denial or delay outside our control does not automatically entitle the customer to a refund for services already performed.
CUSTOMER RESPONSIBILITIES
Customers are responsible for providing complete, accurate, lawful, and timely information and documents.
We may pause or discontinue work if required information is missing, inaccurate, inconsistent, suspected to be fraudulent, or not provided within a reasonable period. Refund eligibility in those circumstances will depend on the work already performed and any nonrefundable costs already incurred.
DUPLICATE OR INCORRECT CHARGES
If you believe you were charged twice or charged an incorrect amount, email us as soon as possible. Confirmed duplicate or erroneous charges will be corrected or refunded.
HOW TO REQUEST A CANCELLATION OR REFUND
Email your request to:
montanatitleassist@gmail.com
Include:
• Your full name
• The email address used for the request or purchase
• The vehicle’s year, make, and model
• The service purchased
• The reason for the cancellation or refund request
Do not email Social Security numbers, complete payment-card numbers, banking passwords, or other unnecessary sensitive information.
REFUND PROCESSING
Approved refunds will be issued to the original payment method when reasonably possible. We generally initiate approved refunds within 10 business days. Your bank or payment provider may require additional time to post the credit.
CHANGES TO THIS POLICY
We may update this policy from time to time. Changes will apply to purchases made after the revised policy is posted, except where applicable law requires otherwise.
CONTACT
Questions about cancellations or refunds may be emailed to:
montanatitleassist@gmail.com